Privacy

Privacy Policy

At Southern Blossom, we believe that beauty and trust go hand-in-hand. Just as we care for our flowers and our community, we are deeply committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website, purchase our subscriptions, or book us for weddings and events.

1. Information We Collect

To help your experience bloom, we collect the minimum necessary information to provide our services, including:

  • Account & Contact Information: Your name, email address, phone number, and billing address when you create an account or place an order.

  • Payment Information: All transactions are processed securely through our third-party payment processors. We do not store your full credit card or bank details on our servers.

  • Recipient Information: Because our monthly subscriptions and gifting options allow you to send flowers to others, we collect the delivery name, address, and gift message for the recipients you designate.

2. How We Use Your Information

We use your data strictly to run our business and support our community mission:

  • To fulfill, deliver, and manage your one-time orders and monthly flower subscriptions.

  • To coordinate custom floral design details for your weddings and corporate events.

  • To send you essential order updates, delivery notifications, and account reminders.

  • With your explicit permission, to share seasonal updates, new product launches, or stories from our inclusive workshop team.

3. A Special Note on Recipient Privacy

We know how much trust you place in us when you share a loved one's contact details to send them a surprise bouquet.

  • We will never use recipient contact details for marketing purposes.

  • Recipient names, addresses, and phone numbers are used exclusively to ensure our delivery team can safely get the fresh arrangement to their door.

4. How We Share Your Information

We do not sell, rent, or trade your personal data to third parties. We only share information with trusted service providers who help us run our business (such as our website hosting platform, delivery mapping services, and secure payment processors). These partners are contractually obligated to keep your data secure and confidential.

5. Security of Your Data

We utilize industry-standard encryption and security protocols (SSL) to ensure your transactions and personal details remain safe. While no online platform is 100% secure, we continuously monitor our systems to protect your data from unauthorized access.

6. Cookies and Tracking

Our website uses cookies to improve your browsing experience, remember the items in your shopping cart, and analyze our traffic so we can make our website easier to navigate. You can manage or disable cookies directly through your browser settings.

7. Your Choices and Rights

You are always in control of your personal information:

  • Update Your Info: You can log into your customer portal at any time to edit your contact, billing, or recipient addresses.

  • Opt-Out: You can unsubscribe from our creative newsletter or promotional emails at any time by clicking the "unsubscribe" link at the bottom of any email.

  • Request Deletion: If you wish to close your account and have your personal information completely removed from our active database, please contact us directly.

Contact Us

If you have any questions or concerns about how we handle your privacy, please don't hesitate to reach out to our team at sbinfo@southernblossom.com